Our Services

---

We provide training in all management and leadership areas, such as the basics of supervision, motivation and recognition, delegation, time management and planning, to name just a few.  Talk to us about your performance gap and we'll be happy to recommend solutions.  We can also design and develop custom programs for you.

Some of Our Popular Training Programs

These are some of our best selling training programs:

Step Up to Management - 1 Day

Introduction to Coaching - 1/2 Day

Providing Constructive Feedback - 1/2 Day

Motivation and Recognition - 1 Day

Learning to Lead - 1/2 Day

Performance Management - 1/2 Day

Conducting Performance Reviews - 1/2 Day

Deliberate Communications - 1/2 Day

Developing Job Skills - 1/2 Day

Interviewing and Hiring - 1 Day

Making Good Decisions - 1/2 Day

Time Management - 1/2 Day

Planning & Accountability Workshop - 1/2 Day

Our Deliberate Programs

In our action packed, fast moving society of the early 21st century, we rush through everything.  Heck, maybe we give our spouse a fast peck as we leave our house in the morning.  Maybe we rush through that conversation with our kids about how school is going.  And that can cost us.

But on the important matters, we shouldn't rush.  We shouldn't sacrifice planning and preparation.  We should be deliberate.  The dictionary tells us "deliberate" means "characterized by or resulting from careful and thorough consideration."  Ask us about our Deliberate programs, including:

• Deliberate Communication
• Deliberate Coaching
• Deliberate Feedback

Train the Trainer Services

Do you have a need to introduce a company wide training program in your organization?  Perhaps a customer care program or a compliance program?  We can help you source the content (or create it for you) and then train your own staff on how to deliver the training across your organization.

Compliance Training

This is the training you have to do.  You have to do it.  We make it easy for you.  Yes, you can go watch an eLearning program and many of them are very good.  But they are not tailored for the situations, the challenges, and the uniqueness of your individual business.  We adapt our content to fit your organization.

Some of the programs we offer are:

• Diversity and Inclusion
• Harassment Prevention Workshop
• Ethics:  Making the Right Choices
• Safety

Before you spend money on training, let us help you analyze the performance of your team.  Few people choose not to perform.  Everyone wants to win.  Sometimes there are obstacles to performance which employers unwittingly put into place.  Let us help to make performance easy for your teams.

The Knock Group LEAP Program

Executives and upper management at well performing organizations don't:

Pick someone for a leadership role and hope that person performs well

Choose someone for a leadership role and think they can train that individual to be a great leader

First we need to decide if that individual demonstrates the prerequisite skills to be an effective leader.  It's a deliberate process.

Our Knock Group Leadership Evaluation and Assessment (LEAP) Process can help you choose the potential leaders in whom you'd like to invest.  Talk to us about LEAP.  Make sure you're making your investments in the right places.

The Automotive Industry

Bill spent many years managing performance and training in the automotive industry.  He spent several years with Midas International Corporation and later with Gerber Collision & Glass.

Bill knows automotive.

Bill knows how automotive businesses are run, from the importance of fix it right the first time to improving efficiencies in the collision repair industry.  Bill can help you make money.

Bill also knows technicians.  From the days when he was a successful store manager to lately as the director of training for a national company, few know how to engage, enable, and empower technicians like Bill does.

It's our specialty niche.  Let us help you in your automotive enterprise!

We'd be delighted to speak to your organization or your industry.  While we are able to speak on scores of leadership and management development subjects, our most popular content is on:

• Keeping the Good Ones:  Being the Best Place to Work
• Building a Great Culture for Great People
• Why Can't Managers Motivate?
• Creating and Maintaining a Safe Workplace

Contact us and let us teach and inspire your team!

...And Teaching YOU to speak!

Your boss calls you and wants you to deliver a presentation tomorrow to a group made up of the company's senior managers and some potential investors.  You presentation should last about 90 minutes.

And, by the way, it's ... ummm... tomorrow morning!   Gulp!

The Knock Group specializes in teaching presentation skills in our exclusive  Presentations That Work seminar.  In this 2 day workshop, you will immediately see the results of the workshop through your own growth in skills and confidence.

It's amazing.  And it works!   Call us to learn more!